Shipping Policies

Shipping and Delivery Information:

PegStilts.com WebStore occasionally has trouble calculating shipping costs due to the wide variety of sizes, weights, and prices of the products available.

IF the WebStore calculates a shipping cost that doesn't seem right to you, please feel free to get in touch to request a quote so we can ensure you are charged correctly.

Otherwise, when it is noticed during order processing that the shipping cost was incorrect then you'll be refunded the difference whenever possible.

MOST ORDER PROCESSING TAKES BETWEEN 1-3 DAYS DEPENDING ON IF THE PRODUCT YOU WANT IS IN STOCK, OR NEED TO BE MADE, MOST PRODUCTS ARE KEPT IN STOCK AT ALL TIMES.

IF YOU ARE ORDERING MULTIPLE SETS OF STILTS YOU SHOULD EXPECT A SLIGHTLY LONGER PROCESSING TIME OF 1-2 WEEKS DEPENDING ON YOUR ORDER SIZE.
When your order is received, I will communicate with you about expected shipment date.

IF YOU HAVE A SPECIFIC DATE YOU NEED YOUR ORDER BY, PLEASE PUT IT IN THE NOTES WHEN YOU PLACE YOUR ORDER, OR FEEL FREE TO GET IN TOUCH BEFORE PLACING YOUR ORDER.

PURCHASING MULTIPLE ITEMS?

PLEASE REQUEST A QUOTE TO ENSURE THAT YOUR ORDER PRICING AND SHIPPING COSTS ARE COMPUTED CORRECTLY

 

If you purchase other products at the same time as your Stilts, the additional items should ship FREE since they can likely fit in the box around the stilts, IF the store doesn't ring it up as such, and the cost of shipping is less than what you are charged you will be refunded the difference.



FREE Pick-up (Lakeside, OR)
You can schedule an appointment to pick up your order if you are located in/near Lakeside, Oregon.

Get in touch a few days before you need your order to ensure I have what you want in stock and that we can find a date/time that works for both of us for you to come pick them up.


FedEx Ground Shipping
Available to anywhere in the USA via PegStilts.com WebStore!

Once the package ships, you should expect approximately:
1-3 business days delivery to West Coast USA,
3-5 business days delivery to Mid-USA,
5-7 business days delivery time to East Coast USA


Shipping of Peg Stilts via FedEx Ground will depend on the height of the stilts chosen and your location.

If you buy multiple pairs of stilts and they are all going to the same place, depending on which height(s) of stilts you choose, I can sometimes combine shipping (put in same box, they are extendable) to make the shipping cost less.

The WebStore is set up to ship multiple quantities already, though sometimes it is not 100% accurate on the shipping calculations.

IF there is a discrepancy, I will contact you ASAP, OR you can request a quote before placing your order.

FedEx Express (1-2 days delivery time)

Express Shipping is a lot more expensive for stilts due to the size of the box required to ship them.

However, if you need your stilts ASAP and you're able to pay the Express shipping fees, then I can generally meet your needs.

 
International Orders:
PegStilts.com is able to ship stilts to some International locations.

Send your shipping address to request a shipping quote to your destination.

Please tell others about PegStilts.com too
Word of mouth promotion is incredibly helpful to small businesses.
Thank you for supporting a Woman Veteran Owned Business in Lakeside, OR USA


Can I pick-up my order? Where is PegStilts.com located?

Yes, PegStilts.com offers FREE Pick-up.

You can schedule an appointment to pick up your order if you are located in or near Lakeside, Oregon.

I'm located off Highway 101 in Lakeside, OR.
I'll give you my exact address when we schedule your pick-up appointment.


During the checkout process you can enter what date/time is ideal for your appointment in the notes section, or email me.

You do not have to give an exact time/date, just a general idea.
I will check my schedule and confirm with you a date/time that works for both of us.


What method of shipping does PegStilts.com use?

For shipping to anywhere in the continental USA, Peg Stilts are shipped via FedEx Ground and all other products are shipped via USPS.

HI, AK, PR, VI and Canadian orders are also shipped via USPS.

Shipping to Canada via USPS is approx 10 days, sometimes customs takes longer.


-->International customers please be aware that you may have to pay customs fees.

NOTE: Generally international shipping rates are quite expensive, but I am happy to give you a shipping quote if you'd like me to check for your area, please send me your full shipping address and the peg stilt size/height/quantity OR list of other products you are interested in so I can give you an accurate quote.

How long will it take for my order to arrive?  Will my order ship right away?

I try to keep all of the height/size options available in stock all of the time.
Most orders for one set of stilts ships from PegStilts.com 1-3 days after payment is received.

Multiple set orders may take a little longer, but they will likely ship within 1-2 weeks of order placement, if there will be a delay I will contact you to let you know.
Is that great service or what?!

If you need your order by a specific date, please be sure to communicate it to me, and I will do the best I can to ensure its arrival.

FedEx Ground/Home packages generally arrive in 3-5 business days, occasionally 7 days if there is extreme weather conditions or you are on the far East Coast or in a harder to reach area.

You will receive an e-mail directly from FedEx when your order ships providing you with the tracking information.

No shipping occurs on federal holidays or weekends.


I want to buy multiple pairs, can I get a discount on the shipping costs?

The WebStore is set up to support the purchase of multiple sets of stilts.

It will automatically calculate the cost of shipping including the combined shipping discounts.

It is significantly less expensive (per set), when shipping multiple sets, to the same address.

NOTE: Want to purchase more than 3 sets of circus peg stilts or handstand blocks?

The store is set up to give you an 20% off on your order of 3-11 sets, and 35% off on orders of 12 or more, please enter the appropriate coupon code to get the discount.  Discounts are not combinable with other discounts, they are not stackable.


Does PegStilts.com ship internationally?

Yes, I can certainly ship internationally, but sometimes the cost is prohibitive.

If you would like to place an order for International shipping, please us the contact page so that I can provide you with a price quote.

For shipping to Canada and New Zealand we generally use the United States Postal Service (approx 10 days, sometimes customs takes longer).

NOTE: International customers, please be aware that you may have to pay customs fees.

If you or your business have a FedEx or UPS account number that allows you to get discounts on International Shipping I am happy to set up the shipping that way.
If you choose that you'd like me to use your FedEx or UPS account number, then you'll need to provide me with the number.

Unfortunately, USPS does not provide very good tracking information and the package will take some time to arrive because it has to go through customs but I have shipped many packages to Canada and New Zealand and so far ("knock on wood") I have never had a problem.


Why is shipping for stilts so expensive?

Unfortunately the shipping cost is what it is because of the amount of space the box takes up in the FedEx or USPS truck.

For example the 3' stilts ship in a 5 foot tall box so they charge based on the dimensions of the box, not that the box only weighs 12 pounds.

Because their fees are not something I'm in control of, there is nothing I can do about it.  I'm sorry, I really wish I could...I lose a lot of orders because of the shipping costs and that's really a shame for such a small niche business like PegStilts.com

If you buy multiple pairs of stilts and they are all going to the same place, depending on which height(s) of stilts you choose, I can sometimes combine shipping (put in same box, they are extendable) to make the shipping cost less.

PegStilts.com WebStore occasionally has trouble calculating shipping costs due to the wide variety of sizes, weights, and prices of the products available.

IF the WebStore calculates a shipping cost that doesn't seem right to you, please feel free to get in touch to request a quote so we can ensure you are charged correctly.

Otherwise, when it is noticed during order processing that the shipping cost was incorrect then you'll be refunded the difference whenever possible.

MOST ORDER PROCESSING TAKES BETWEEN 1-3 DAYS DEPENDING ON IF THE PRODUCT YOU WANT IS IN STOCK, OR NEED TO BE MADE, MOST PRODUCTS ARE KEPT IN STOCK AT ALL TIMES.